Every alarm triaged and escalated in 60 seconds.
Security Ops Concierge watches your alarm signals, camera alerts and guard incidents around the clock and puts the right person on WhatsApp within a minute - with a full audit trail on every event. So nothing falls through at 2am.
Built for SA security, guarding and CCTV-monitoring firms · 10 to 80 guards
At 2am, a dropped alarm is not a notification. It is a decision nobody made.
Load-shedding drops the tower. The SMS bounces. The alert sinks into a WhatsApp group of forty people and nobody owns it. The cost is never the alert itself - it is what the missed alert sets loose.
A stolen asset
The alarm fired, the signal bounced, the guard never knew. By the time anyone looked at it, the stock, the cable or the vehicle was already gone - and so was the client's trust.
A lawsuit
No record of who was told, when, or what they did about it. When a client or a court asks for the timeline, a spreadsheet and a "we think someone called" is not a defence - it is a liability.
A lost contract
Clients do not renew with the firm that missed the call. One bad night on a big site and the contract walks to the company that can prove, on paper, that it responds every time.
You already do the hard part - the guards, the kit, the control room. What leaks is the minute between the signal and the right person knowing about it. That minute is exactly what we close.
See how we close itFrom alert to the right person, in under a minute.
Every signal you already generate flows into one place, gets triaged, and lands on the right phone - fast, and on the record.
Detect
Your alarm signals, camera events and guard reports flow into the concierge the instant they happen - no new hardware to rip and replace.
Triage
It sorts the real events from the noise, adds the context - site, zone, history - and decides who actually needs to act.
Escalate
The right person gets a clear, actionable message on WhatsApp within 60 seconds, with acknowledge and confirm built in.
Prove
Every alert, decision and response is logged. When anyone asks what happened, the whole timeline is there in seconds.
The night shift that never blinks.
Four things, done relentlessly, so a missed alert stops being the thing that decides your week.
Always watching, 24/7
Every alarm signal, camera event and guard report lands in one place and is picked up the moment it arrives - day, night, weekend or load-shedding. Nothing sits unseen in a group chat.
Triaged, not just forwarded
It separates real events from false alarms, attaches the site, zone and history, and routes each one to the person who should act. Your control room stops drowning in noise.
On WhatsApp in 60 seconds
The right person - control room, on-call manager or armed response - gets a clear, actionable message on the channel they already live on, with acknowledge and confirm so nothing goes silent.
A full audit trail
Every alert, decision and response is timestamped and stored. When a client or a court asks what happened and when, you produce the whole timeline in seconds - and win the contracts that demand it.
Everything the concierge runs.
One managed service, set up around the stack and the sites you already have - not a box you have to learn.
WhatsApp-native escalation
Alerts go to the channel your team already lives on, with acknowledge and confirm, so an escalation is never silently ignored.
Alarm + CCTV integration
We connect the common SA stacks first - Dahua and Hikvision CCTV plus widely used alarm panels - and scope the rest at setup.
Smart false-alarm filtering
Triage rules cut the noise so real events stand out and your operators stop chasing ghosts at 3am.
On-call rosters + chains
If the first person does not respond in time, it climbs the chain automatically - shift by shift, site by site.
Audit trail + client reports
Every incident is timestamped and exportable - the records that defend you and the reports that renew contracts.
Load-shedding resilient
Multi-channel and store-and-forward. If one path drops, it routes over another and delivers queued alerts the moment it is back.
SLA timers on every alert
A 60-second target runs on each event, and the clock is on the record - so the promise is measured, not just made.
POPIA-minded by design
Incident data is handled lawfully with controlled access, and the audit trail gives you the records a client or regulator can ask for.
We did not learn this from a deck. We built it.
For a regional South African security integrator, Eyona engineered the hard parts of exactly this problem: radio-over-IP comms that bridge two-way radios to the cloud, the real-world RF and interference fixes that break cheaper kit, and Dahua CCTV wired into a live incident workflow.
The Security Ops Concierge is that field-earned experience, productized - so a 10 to 80 guard firm gets the response discipline of a far bigger operation, without building it from scratch.
If the alert fired, someone hears about it. That is the entire job - and most setups quietly fail at it.
Eyona Software DevelopmentPriced as a service, not by the hour.
A once-off setup that pays for the integration, then a flat monthly retainer to run and tune it. No surprises, no per-alert meter.
- Integration with your panels and CCTV
- 24/7 triage and 60-second escalation
- On-call rosters and escalation chains
- Full audit trail and client reports
- SLA timers on every alert
- A monthly optimization cycle
Where you land in the range depends on your alarm and CCTV stack and how many sites you run. We scope it with you up front so the number is fixed before anything is built.
The things firms actually ask.
Straight answers, before you spend a minute on a form.
How fast does an alert actually get escalated?
Which alarm panels and cameras do you support?
What happens during load-shedding or when a connection drops?
Do we have to replace our control room or our guards?
What does it cost?
Is it POPIA compliant?
See it on your operation.
Tell us what you run today - your alarm and CCTV setup, how many guards and how many sites. We will map exactly how the Security Ops Concierge would cover you, and what it takes to switch it on.
- A response plan mapped to your sites and stack
- A fixed setup and monthly price, scoped up front
- No call required - we reply by email, usually same day
Prefer email? info@eyonasoftware.co.za · Typically replies same day