1. Introduction
Eyona Software Development (Pty) Ltd ("Eyona Software", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.eyonasoftware.co.za (the "Website").
Our Website serves as a corporate information and marketing site where visitors can learn about our products and services and contact us with enquiries. We are a South African company and this policy is compliant with the Protection of Personal Information Act, 2013 (POPIA).
By using our Website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information You Provide
When you use our contact form, we collect the following information that you voluntarily submit:
- Full Name
- Email Address
- Phone Number
- Subject of your enquiry
- Message content
Information Collected Automatically
When you browse our Website, certain information is collected automatically through cookies and similar tracking technologies:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on each page
- Date and time of your visit
- General geographic location (city/country level)
This information is collected through Google Analytics and is used in aggregate to help us understand how visitors use our Website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to enquiries: To reply to messages submitted through our contact form.
- Website analytics: To analyse visitor traffic and usage patterns so we can improve the Website's content and user experience.
- Business communication: To follow up on your enquiry if you have expressed interest in our products or services.
- Legal compliance: To meet our obligations under applicable law, including POPIA.
We process your personal information based on your consent (when you submit the contact form) and our legitimate interest in operating and improving our Website.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: We use Google Analytics to analyse Website traffic. Google may process your data in accordance with their own privacy policy.
- Legal requirements: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your browsing experience and collect analytical data.
Google Analytics
We use Google Analytics (tracking ID: G-MV16QE4M7R) to collect anonymised data about how visitors interact with our Website. Google Analytics uses cookies to gather information such as how often users visit, which pages they view, and which websites they visited prior to ours. The data collected by Google Analytics is aggregated and anonymous.
You can learn more about how Google uses your data at Google's Privacy Policy. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of the Website.
6. Data Retention
We retain personal information submitted through the contact form only for as long as necessary to respond to your enquiry and for any reasonable follow-up period thereafter. Once your enquiry has been resolved, we may retain your information for up to 12 months for record-keeping purposes before securely deleting it.
Analytics data collected through Google Analytics is retained in accordance with Google's standard data retention settings, which is typically 14 months.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Use of HTTPS encryption for all data transmitted between your browser and our Website.
- Restricting access to personal information to authorised personnel only.
- Regular review of our data collection, storage, and processing practices.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
8. Your Rights Under POPIA
As a South African company, we comply with the Protection of Personal Information Act (POPIA). Under POPIA, you have the following rights regarding your personal information:
- Right of access: You may request confirmation of whether we hold personal information about you and request access to that information.
- Right to correction: You may request that we correct or update any inaccurate, incomplete, or misleading personal information.
- Right to deletion: You may request that we delete your personal information where it is no longer necessary for the purpose for which it was collected.
- Right to object: You may object to the processing of your personal information in certain circumstances.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.
- Right to lodge a complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been mishandled.
To exercise any of these rights, please contact us using the details provided in the Contact Us section below.
9. Children's Privacy
Our Website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information through our contact form, please contact us and we will take steps to delete that information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your personal information is being handled, please contact us:
- Company: Eyona Software Development (Pty) Ltd
- Email: info@eyonasoftware.co.za
- Phone: +27 87 058 9661
- Address: Sienna Drive, Cape Town, South Africa
You may also contact the Information Regulator of South Africa at inforegulator.org.za if you wish to lodge a complaint regarding the processing of your personal information.